Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you willingly share. This may include your name, company name, email address, telephone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though they are handled securely by our payment partners.

For our corporate clients, we may also collect additional business details such as company registration information, preferred delivery times, and budget preferences to tailor our services to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns on our site. We use this information to enhance site performance and to understand how customers discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and provide excellent customer care. This includes processing orders, arranging deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and completing your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Offering customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifiable information to analyze market trends and improve operations. For instance, we may study which types of arrangements are popular in different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our business ecosystem and is shared only as needed to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

We implement physical security measures for our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full card numbers on our systems – this information is handled by certified payment processors who specialize in secure transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards possible.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold, request corrections to inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically kept for accounting and warranty purposes, while marketing preferences are retained until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests such as preventing fraud.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the site to function properly – they enable basic features like page navigation and secure access. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This information is collected in aggregate form and does not identify individual users.

You can manage cookie preferences through your browser settings. However, turning off certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If EmberMoteTinder undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we discontinue operations, we will either securely transfer your personal information to a successor entity with appropriate privacy protections or securely delete it in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative tweaks may be made without prior notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected information from a minor, we will promptly delete that data.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some providers may process data abroad. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business activities, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.